Salesforce Customer
Service AI With Winfomi
Increase agent productivity and enhance customer experiences by seamlessly integrating AI into your workflow. Salesforce AI solutions safeguarded by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to deliver relevant answers and smooth interactions. With Einstein Copilot, your AI assistant for CRM, service agents can provide personalized service and achieve quicker resolutions. Einstein 1 Service Cloud provides all the tools you need to scale efficiently and generate immediate value. Winfomi helps you implement and integrate these advanced services, ensuring a smooth transition and optimal utilization of AI for your business, empowering your team to deliver exceptional service and drive success.
What can service organizations do with trusted AI and Data?
Boost service team Productivity.
Generative AI for Einstein 1 Service Cloud
Einstein Copilot for Service
Speed up work for agents, supervisors, and customers with Einstein Copilot, your AI assistant for CRM. Ask questions and make requests to get trusted and useful answers. Einstein Copilot can assist with tasks such as answering questions using your knowledge base and can be customized to perform actions like routing cases for approval. Utilizing advanced language models and the Einstein Trust Layer, it delivers accurate and understandable responses based on your CRM and external data.
Conversation Summaries
Knowledge Articles
Search Answers
Personalize every interaction.
Einstein for Service
Service Replies
Enhance customer satisfaction and reduce agent handling time with AI-generated replies on SMS, WhatsApp, and more. Einstein Service Replies can analyze real-time customer conversations across any channel, crafting intelligent responses from both the conversation data and your company's trusted knowledge base. Agents can quickly share these AI-generated replies with a single click or customize them before sending. Winfomi helps you implement and integrate these solutions, ensuring your team can effortlessly deliver prompt and accurate responses to customers.
Next Best Actions
Case Classifications
Scale intelligent solutionsacross all channels.
Einstein Bots
Bot Builder
Effortlessly deploy a multichannel, multilingual bot that seamlessly integrates with your Salesforce data in just a few clicks. Automate routine tasks, such as providing common answers or executing typical processes, to empower your team to focus on higher-value activities. With Bot Builder, you can easily craft rich experiences for customers on their preferred messaging platform. Winfomi simplifies the integration process, enabling you to unleash the full potential of AI-powered automation for enhanced customer engagement and operational efficiency.