Service Cloud

Unleashing the Power of Agent Response Entitlement in Salesforce
Enhanced customer support with Service Cloud

Deliver exceptional customer support and enhance satisfaction with Salesforce Service Cloud As your trusted Salesforce partner, we help you implement this powerful platform to transform your customer service operations.

Our Salesforce Service Cloud experts guide you in providing faster service, personalizing interactions, and proactively addressing customer issues. With Service Cloud, you can revolutionize your customer support strategy, creating exceptional experiences that drive loyalty and boost sales. Embrace a proactive approach to customer service with our expert Service Cloud implementation services.

Benefits

Proactive customer service with predictive analytics

Enhanced Agent Productivity

Einstein AI empowers agents with real-time guidance and relevant knowledge, reducing cognitive load and saving valuable time. This results in improved efficiency and effectiveness in handling customer queries.

Our Salesforce
Service Cloud Services

Data-driven decision making with Service Cloud analytics

Service Cloud Implementation

Our experienced consultants guide you through a seamless and efficient Service Cloud implementation, customized to your unique business needs. As a leading Service Cloud company, we ensure a smooth setup process.

Data-driven decision making with Service Cloud analytics

Customization & Configuration

We optimize your service processes with customized Service Cloud functionalities, workflows, and reports, leveraging our Service Cloud consulting expertise to maximize efficiency.

Data-driven decision making with Service Cloud analytics

Data Migration & Integration

Seamlessly migrate your existing data to Service Cloud and integrate it with other business systems. Our Service Cloud integration services ensure a cohesive transition and operation.

Data-driven decision making with Service Cloud analytics

Ongoing Support & Maintenance

We offer continuous support to maintain the optimal Performance of your Service Cloud including technical assistance and user training to meet your evolving needs with our Service Cloud support services.

Data-driven decision making with Service Cloud analytics

Application Management Services(AMS)

Our dedicated team manages your Salesforce Field Service instance, overseeing daily tasks, maintenance, and performance optimization.

Data-driven decision making with Service Cloud analytics

Annual Maintenance Contracts

Winfomi provides Annual Maintenance Contracts (AMCs) for Salesforce Field Service, ensuring consistent support, technical assistance, and performance optimization throughout the year, keeping your service operations running smoothly.

Features

Proactive customer service with predictive analyticsAccount & Contact Management
Proactive customer service with predictive analyticsCase Management
Proactive customer service with predictive analyticsOmni Channel Routing
Proactive customer service with predictive analyticsManage Entitlements & Service Level Agreements
Proactive customer service with predictive analyticsAsset and Work Order Management
Proactive customer service with predictive analyticsLightning Service Console
Proactive customer service with predictive analyticsKnowledge Base
Proactive customer service with predictive analyticsEinstein Bot
Proactive customer service with predictive analyticsActivity Management
Proactive customer service with predictive analyticsService Analytics, Reports & Dashboards
Proactive customer service with predictive analyticsWorkflow Automation
Proactive customer service with predictive analyticsMobile Friendly

Why Winfomi

Transform Your Customer Service:

Winfomi, a leading Salesforce partner in India, empowers businesses to deliver exceptional customer service through the power of Service Cloud. Here's what sets us apart.

Deep Service Cloud Expertise:

Our team boasts certified professionals with proven experience in all aspects of Service Cloud. We'll help you optimize workflows, automate tasks, and empower your agents to provide exceptional service.

Data-Driven Decisions:

We leverage data to gain insights into customer behavior and service interactions. This allows us to tailor solutions that enhance agent productivity and resolve issues faster.

Seamless Integrations:

We ensure seamless integration of Service Cloud with your existing Salesforce environment and other systems. This fosters a unified view of your customer and streamlines support processes.

Measurable Service Outcomes:

We go beyond implementation. We focus on measuring key service metrics (e.g., resolution times, customer satisfaction) to ensure your Service Cloud delivers tangible results.